FAQs

How long does shipping take?

Orders are processed in house and may take between 4-6 business days to ship, depending on the current volume of orders. Once your order ships, you will receive an email notification with tracking and you can use that link to track your packages. Once orders are shipped, delivery generally takes another 3-5 business days. Please note that once we give the package to USPS for delivery, we do not have control over the package and delivery delays.

How do I track my order?

We send order confirmation and shipment notices to the email you provide when you are checking out. When your order ships, you will receive an email with the tracking number. If you don’t see it after the expected shipment date, please check your spam mail for info@soleliawaistbeads.com. 

Are discount codes available? 

Subscribe to our newsletter to be the first to learn about new items, restocks, sales and promotions and get 10% off your order. 

What are the Customer Service hours?

Our customer service hours are Monday - Saturday. Please allow 24-48 hours to receive a response to all emails.

Is this company black owned?

Yes! SOLelia Waistbeads is black-female owned.